At Valley Veterinary Hospital and Cascade East Animal Clinic, we are committed to providing a safe environment for you, your pet, and our team members during the COVID-19(coronavirus) pandemic.
There is currently no evidence that pets become sick from COVID-19, nor that they can transmit it to other animals.
We have implemented additional cleaning and sanitizing procedures at our hospitals.
We ask our clients to follow these guidelines:
1. We are currently using curbside check-in service until further notice. When you arrive, you will see a phone number and parking spot number to call in (please NO texts) to notify us you have arrived. (Please be patient, our 3 receptionists are working as efficiently as possible to answer phones and assist other clients.)
2. We have limited lobby capacity of 4 people to maintain social distancing. We attempt to give priority to clients who have circumstances that necessitate lobby use. We ask that you please wait for a staff member to invite you in to the lobby and wear a mask inside our building.
3. If you are sick, have a fever or a cough, please communicate with us by phone, and kindly do not enter our facility. We can discuss options for getting your pet seen.
4. No personal items (including blankets, leashes, toys etc..) can be left with your pet during its stay here for hospitalization or boarding.
5.Thank you for your patience during this time; we are doing our best to promote a safe environment for our clients and staff. We want to provide the best patient care possible and make your experience here as comfortable as possible. We look forward to being able to ease these guidelines when it is deemed safe to do so.