Frequently Asked Questions

Here are some questions/answers that we are frequently asked. If you have additional questions that aren't covered here, please feel free to give us a call at (509) 925-6146 in Ellensburg or (509) 674-4367 in Cle Elum.

1. What are the Hospital hours?

Our hospitals are open Monday to Friday from 8:00am to 5:00pm. On Saturdays we are open from 8:00am until noon for urgent care. The clinics are closed on Sunday. Cascade East Animal Clinic  is closed on Saturdays.

2. Do I need to have an appointment?

Yes, patients are seen by appointment.

3. What forms of payment do you accept?

Cash, Check, MasterCard, Visa, Discover, American Express, and Care Credit

4. Can I make payments?

Payment is required at the time of service. We offer Care Credit for payment plans; the application process can be completed online or by phone in minutes.  The plans include no interest and extended payment plans, and the card is accepted by many other healthcare professionals. 

5. At what age can I have my pet spayed or neutered?

We recommend a conversation between you and our veterinary team to discuss what age would be best for your dog to be spayed or neutered.  Please see our printable forms tab for the current AAHA spay/neuter guidlines. For our kitty patients we still recommend between 4-6 months. 

6.  What is the pre-anesthetic blood screening?

This is a blood test that is run here in the clinic prior to surgery. It tests the organ functions, blood counts and clotting function of your pet. The pre-anesthetic blood screening is done to assure safety during surgery and the ability to heal following surgery.

7. How long do the sutures stay in after my pet's surgery?

Our spay and neuter procedures do not require suture removal; sutures are buried and dissolve on their own. 

8.  Is it a good idea to let my pet have at least one litter?

No, there is no advantage to letting your pet have one litter. However there are plenty of advantages to having you pet spayed or neutered. These advantages include decreasing the chances of breast tumors later in life, decreasing the chance of cystic ovaries and uterine infections later in life, decreasing the desire to roam the neighborhood, decreasing the incidence of prostate cancer later in life, helping prevent spraying and marking, and also decreases the surplus of unwanted puppies and kittens.

9.  Do you board pets and what are your kennels like?

Yes, please see the boarding tab on home page.