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Valley Veterinary Hospital and Cascade East Animal Clinic
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COVID-19 Updates: as of May 2021
At Valley Veterinary Hospital and Cascade East Animal Clinic, we are committed to providing a safe environment for you, your pet, and our team members during the COVID-19(coronavirus) pandemic.
There is currently no evidence that pets become sick from COVID-19, nor that they can transmit it to other animals.
We have implemented additional cleaning and sanitizing procedures at our hospitals.
We ask our clients to follow these guidelines:
1. We are currently using curbside check-in service until further notice. When you arrive, you will see a phone number and parking spot number to call in (please NO texts) to notify us you have arrived. (Please be patient, our 3 receptionists are working as efficiently as possible to answer phones and assist other clients.)
2. We have limited lobby capacity of 4 people to maintain social distancing. We attempt to give priority to clients who have circumstances that necessitate lobby use. We ask that you please wait for a staff member to invite you in to the lobby and wear a mask inside our building.
3. We currently are unable to allow owners in exam rooms with their pets.
4. If you are sick, have a fever or a cough, please communicate with us by phone, and kindly do not enter our facility. We can discuss options for getting your pet seen.
Thank you for your patience during this time; we are doing our best to promote a safe environment for our clients and staff. We want to provide the best patient care possible and make your experience here as comfortable as possible. We look forward to being able to ease these guidelines when it is deemed safe to do so.
Frequently Asked Questions:
Q: Can I have medical appointments, prescriptions refilled while my pet is boarding?
A: Yes! When you call to make reservations, be sure to ask and we will schedule exams, dental cleanings, nail trims, etc. during your pets stay. To ensure adequate time is available in the Doctors schedule at Valley Vet, please help us set this up as far in advance as possible. If you need a prescription refill that you typically have filled at our practice, please call in the day before drop off or send us a text message so we can get the refill started as the can take up to 48 hours to be filled.
Q. What about Grooming?
A. Jenn's Pet Parlor has moved! She is now located in the business park behind our buildings which makes for a short commute when getting groomed while boarding. She books up quickly so be sure to call at ahead! You can reach Jenn at (253) 245 0791. We have a line on our boarding contract that now allows permission for a specific person or business to take your pet off site during their stay. This can be used for visits with someone familiar who is still in town, your favorite groomer to take them for a spa day, etc. We offer several services on site as well that may compliment your pets' stay. See our boarding sheet and speak with us at check-in to confirm options and pricing!
Q: What should I bring with my pet?
A: You are not required to bring anything but you can bring almost anything! We serve a sensitive stomach dry kibble but are more than happy to keep them on their normal diet while here if you bring it with them. Their houses are completely their own so feel free to bring some bedding and toys along. We are not here 24 hours a day and therefore cannot take responsibility for damage that occurs to your belongings. We have a plethora of bedding, cots and bowls and will add to whatever you bring from home! We recommend that metal bowls be left at home or be clearly labelled.
Q: Can my cats and dogs stay together?
A: Yes! We currently have two family suites that allow us to make unique spaces for each family. The suites book up quickly so be sure to make reservations in advance!
Q: What if my pet needs extra outside time or has special medical needs?
A: We are more than happy to accommodate as much as we can! Our standard requests and the associated fees are located on the boarding contract and we are always happy to answer any questions you have or give you a quote!
Q: Anna and Vaile cannot work constantly. Who comes in to take care of our kids when they are not here?
A: We have some wonderful Animal Caretakers who rotate shifts. Matt, Alicia, Sawyer, Casey, Hannah, Miami, and Colleen love to spend time with our boarders. Feel free to say hi when you are in the hospital and check out our staff photos in the hospital lobby!
Q: Is the building air conditioned?
A: Yes! During our 2016 renovation both the ducting and A/C unit were upgraded so that all areas are climate controlled. We have central heating and two rooms with additional furnaces to help keep them as comfortable as possible in the winter as well.
Q: When can I pick up and drop off my pet(s)?
A: We are open Monday-Friday 8:00am-11:00am and 2:00pm-5:00pm, Saturdays 8:00am-11:00am and Sundays 4:00pm-6:00pm. The lunch time closure on weekdays allows us the opportunity to give our guests our full attention for mid day activities and care and guarantees that our staff members get a break. You may request after hours check-ins or check-outs which are subject to availability and incur an extra fee to account for the additional staff time.
Q: Do my pets need to be vaccinated and treated for fleas prior to their stay?
A: We do not currently require that boarders be on a flea preventative as all guests are checked for evidence of fleas at arrival. We do highly recommend it, however, as fleas and ticks are present in Kittitas County year round. This is especially important in the Spring and Summer months as ticks are most prevalent.
Q: How can I get a hold of you while my pet is in your care?
A: 1. You can call us at (509) 925 6144. Please leave us a voicemail if we are unable to answer and we will get back to as quickly as we can!
Q: Are the pets used in the photos on this site and on your Facebook page actual boarders?
A: Yes, they are! These are actual guests and staff!