Cascade to Columbia Veterinary Services

2090 Vantage Hwy
Ellensburg, WA 98926

(509)925-6146

www.valleyvetandcascadeeast.com

Frequently Asked Questions:

Q: Can I have medical appointments, prescriptions refilled while my pet is boarding? 

A: Yes! When you call to make reservations, be sure to ask and we will schedule exams, dental cleanings, nail trims, etc. during your pets stay. To ensure adequate time is available in the Doctors schedule at Valley Vet, please help us set this up as far in advance as possible. If you need a prescription refill that you typically have filled at our practice, please call in the day before drop off or send us a text message so we can get the refill started as the can take up to 48 hours to be filled. 

 Q. What about Grooming? 

A. Jenn's Pet Parlor has moved! She is now located in the business park behind our buildings which makes for a short commute when getting groomed while boarding. She books up quickly so be sure to call at ahead! You can reach Jenn at (253) 245 0791. We have a line on our boarding contract that now allows permission for a specific person or business to take your pet off site during their stay. This can be used for visits with someone familiar who is still in town, your favorite groomer to take them for a spa day, etc. We offer several services on site as well that may compliment your pets' stay. See our boarding sheet and speak with us at check-in to confirm options and pricing!

Q: What should I bring with my pet? 

A: You are not required to bring anything but you can bring almost anything! We serve a sensitive stomach dry kibble but are more than happy to keep them on their normal diet while here if you bring it with them. Their houses are completely their own so feel free to bring some bedding and toys along. We are not here 24 hours a day and therefore cannot take responsibility for damage that occurs to your belongings. We have a plethora of bedding, cots and bowls and will add to whatever you bring from home! We recommend that metal bowls be left at home or be clearly labelled. 

Q: Can my cats and dogs stay together? 

A: Yes! We currently have two family suites that allow us to make unique spaces for each family. The suites book up quickly so be sure to make reservations in advance! 

Q: What if my pet needs extra outside time or has special medical needs? 

A: We are more than happy to accommodate as much as we can! Our standard requests and the associated fees are located on the boarding contract and we are always happy to answer any questions you have or give you a quote!

Q: Anna and Vaile cannot work constantly. Who comes in to take care of our kids when they are not here? 

A: We have some wonderful Animal Caretakers who rotate shifts. Matt,  Alicia, Sawyer, Casey, Hannah, Miami, and Colleen love to spend time with our boarders. Feel free to say hi when you are in the hospital and check out our staff photos in the hospital lobby!

Q: Is the building air conditioned? 

A: Yes! During our 2016 renovation both the ducting and A/C unit were upgraded so that all areas are climate controlled. We have central heating and two rooms with additional furnaces to help keep them as comfortable as possible in the winter as well. 

Q: When can I pick up and drop off my pet(s)? 

A: We are open Monday-Friday 8:00am-11:00am and 2:00pm-5:00pm, Saturdays 8:00am-11:00am and Sundays 4:00pm-6:00pm. The lunch time closure on weekdays allows us the opportunity to give our guests our full attention for mid day activities and care and guarantees that our staff members get a break. You may request after hours check-ins or check-outs which are subject to availability and incur an extra fee to account for the additional staff time. 

Q: Do my pets need to be vaccinated and treated for fleas prior to their stay?

 A: We do not currently require that boarders be on a flea preventative as all guests are checked for evidence of fleas at arrival. We do highly recommend it, however, as fleas and ticks are present in Kittitas County year round. This is especially important in the Spring and Summer months as ticks are most prevalent.
Vaccines are required to board. We require dogs to be up to date on Rabies, Distemper/Parvo and Bordetella vaccines. We are not currently requiring the Canine Influenza vaccine but do highly recommend it. As of January 2018, positive cases of Canine Influenza have been reported in Sacramento, California and Ontario, Canada. 
Cats are required to be up to date on Rabies, FvRCP and FeLV. If you have questions about when these vaccines should be boostered for them to be considered up to date, please do not hesitate to call! We do accept home vaccinated pets but must know what product was used and on what date it was administered. It is important to know that vaccines purchased and given at home do not carry the same guarantees as veterinary administered vaccines.

Q: How can I get a hold of you while my pet is in your care?

A: 1. You can call us at (509) 925 6144. Please leave us a voicemail if we are unable to answer and we will get back to as quickly as we can! 
2. You can 
send boarding a text message at (509) 653 5533. During business hours one of our boarding managers is monitoring this line. This number is linked to a computer and therefore cannot accept calls.
3. You can 
send boarding an e-mail at valvetboarding@fairpoint.net. We check for messages throughout business hours and periodically on weekends.
4. You can send us a message on our Facebook Page: https://www.facebook.com/ValleyVetBoarding/

Q: Are the pets used in the photos on this site and on your Facebook page actual boarders?

A: Yes, they are! These are actual guests and staff!