EMERGENCIES

Due to our caseload and dedication to caring for our established clients only (Established means any client who has brought an animal to either Cascade East or Valley Veterinary Hospital in the last 24 months), we generally can only accommodate emergencies for established clients from Valley Veterinary Hospital and Cascade East Animal Clinic. We do have an after-hours rotation cooperative with Ellensburg Animal Hospital, Bless this pet, and Mount Stuart Animal Hospital to care for established clients from those hospitals, outside of normal business hours. If you are NOT an established client with us, with the exception of extreme life threatening emergencies, you will need to seek care at either one of the above practices, or another facility, such as the 24 hour emergency hospitals in Eastern and Western Washington (see below).

VETTRIAGE: For after-hours emergency service we have partnered with Vetriage to offer video telehealth services. The Vetriage veterinarians are available 24/7 and will asses your pet, horse, or livestock animal on a live video chat for a $50 flat rate fee that is paid directly to VetTriage to determine if your pet requires immediate emergency care, or a simple monitoring at home until we reopen. If an emergency visit is needed, they will coordinate your visit to the local on-call hospital. You can also call back multiple times for follow ups at no additional cost. OR If you do not have internet access or a device with a camera you can purchase a phone triage session with our vets by calling (800) 940-1921 (There are some obvious situations like severe colic, large lacerations, etc, where the consult and fee is bypassed and our on call doctor is immediately contacted by VetTriage, but for the vast majority of calls that come in after hours it will be more than enough to get you the care and answers you need.)

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DURING BUSINESS HOURS: We offer a number of urgent care slots for our established clients at both of our offices everyday. Often times these slots fill up by late morning, so call early if you have an urgent care concern. We charge an urgent care exam fee for these slots. If your pet has an immediate life-threatening condition, we will make every effort to provide the care you need.

SATURDAYS: We operate mostly as an Urgent care clinic at Valley Veterinary Hospital every other Saturday morning, 8am-12 noon. We reserve most of our appointment slots for urgent cases and we do charge an urgent clinic exam fee. Every other Saturday, in rotation with Ellensburg Animal Hospital, we also provide after hours on call service for our established clients (see below).

24 HOUR EMERGENCY HOSPITALS: Kittitas county does NOT have a 24 hour emergency veterinary hospital, which is common in small towns. Some cases with unstable patients will require 24 hour hospitalization and monitoring, which is not something that we are equipped to do at either Valley Veterinary Hospital, or Cascade East Animal Clinic. For some cases, we will advise that you bypass our facility and head straight to the closest 24 hour clinic, but in order to do this your pet must be in stable condition. If you need to self-refer to a 24 hour hospital, please see the list below:

24 HOUR CLINICS NEAR US:

1. Mid Columbia Pet Emergency Services in Pasco (open 24hrs), 509-547-3577

2. BluePearl Pet Hospital Kirkland , 425-823-9111

3. Veterinary Emergency Group-Redmond (open 24 hours), 425-818-0760

4. Animal Emergency Hospital - Redmond (open 24 hours), 425-250-7090

5. Animal Emergency and Specialty - Kirkland (8am-5pm M-Th), 425-827-8727

6. Affordable Animal Emergency Clinic - Auburn (open 6pm-8am weekdays**), 253-939-6272

**hours vary on weekends

7. My Pet's Veterinary Urgent Care - Kirkland (open 11am-9pm), 425-380-5880

8. Pet Emergency Clinic - Spokane (open 24 hours), 509-326-6670

9. Pet Emergency Clinic & Referral Center in Spokane, 509-326-6670

You can also check ER vets of Western Washington for phone numbers and current wait times https://www.facebook.com/ervetsofww/